Refund policy

Personalised items 
Anything made with a name, date or message is made just for you, so it can't be returned or refunded if you change your mind. We print it exactly as you type it, so please check the spelling before you order.

If it arrives faulty or we've made a mistake, we'll put it right (see below).

Non-personalised items
Changed your mind? You can return non-personalised items within 30 days of delivery. Just email us at starandcarter@gmail.com first to let us know. Items need to be unused and in their original packaging.

Once we receive your return, we'll refund you within 14 days, including the original standard delivery cost. Return postage is paid by you, so we'd suggest a tracked service for anything over £20.

Faulty, damaged or wrong?
Sorry about that. Email us within 30 days of delivery with your order number and a photo, and we'll replace it or refund you in full, including postage. You won't need to send it back unless we ask.

Gift cards
Unused gift cards can be refunded within 14 days of purchase. After that they can't be refunded, but they never expire.

Where to send returns
Star and Carter Ltd, 429 Manchester Road, Northwich, CW9 7QA, United Kingdom